What to do if you have a concern:

• If your concern is regarding your child’s training or gymnastic progress it is best to speak to your child’s coach or the club manager in the first instance. If you are not comfortable doing this you can, of course, speak to one of the welfare team and they will pass on your concerns.

• If your concern is regarding a specific incident please make a note of the date and time it occurred and report it as soon as possible. Please also make a note of the key facts relating to the incident and speak to a member of the welfare team or the manager as soon as possible.

• If you have a general concern please make a note of the main points of your concern and report them either to the welfare officer or to the manager.

• If you are not sure about whether to report a concern or not we advise that you speak in confidence to one of our welfare officers as they will give you advice about what to do next. Please remember it is important that the club is aware of your concerns even if you are unsure about them.

NB All SEGC employees are bound by their code of conduct to treat all reports with the utmost discretion and confidentiality.

Ways of making contact:

• You can raise your concerns in person by dropping into the main office or arranging a meeting.

• You can phone if you are not comfortable discussing the issue in person.

• You can write a letter highlighting your concerns either to the club manager or one of the welfare officers.

• If you so wish you can send a letter anonymously highlighting your concerns - however, please be aware that it is sometimes more difficult to address the problem if we cannot contact the person who has reported it.

Please remember that these guidelines are for children as well as parents. It doesn't matter who makes the report, or how old they are, everyone's concerns are equally important and will be taken seriously.